Welcome to our FAQ page, where we address your most common concerns and queries about psychiatric care and virtual mental health services. This resource is crafted for those exploring options for managing mental health issues, including anxiety, depression, insomnia, bipolar disorder, psychosis, substance use, and ADHD.
Our comprehensive list of questions and clear, concise answers aims to provide you with a deeper understanding of how psychiatric care can support your journey towards wellness.
Better Place specializes in virtual psychiatric care, focusing on anxiety, depression, insomnia, bipolar disorder, psychosis, substance use, and ADHD.
You can schedule your first appointment through our online booking system or by contacting us directly via phone or email.
Our services are primarily virtual, allowing us to cater to clients across Arizona from the comfort of their homes.
We operate from 9 AM to 5 PM, Monday through Sunday, with special appointments available on request.
A typical session lasts about 60 minutes for Psychiatric evaluation and 20 minutes for follow up appointments . More time needed , you can double book.
We accept a variety of insurance plans. Please contact us with your insurance details to confirm coverage. Currently we are accepting cash, but we can give you a document that you can submit to insurance for possible out of network coverage.
There are no refunds but will reschedule your appointment if we receive 24 hour notice.
Yes, you can express a preference for Dr. Justin or April, and we will do our best to accommodate your request based on availability.
Virtual care is delivered through secure video conferencing, allowing you to receive treatment and medication management from anywhere with internet access.
If you’re experiencing an emergency, please call emergency services or go to your nearest emergency room. Better Place is not equipped to handle immediate crises.
Ensure you have a quiet, private space and a stable internet connection for your session. It’s also helpful to think about your goals for seeking care.
Absolutely. Confidentiality is paramount, and all sessions are conducted in strict compliance with privacy laws.
Yes, if medication is part of your personalized treatment plan, we can manage medications.
Our approach is holistic and personalized, combining evidence-based psychiatric practices with a deep understanding of individual needs.
Yes, you can request access to your treatment records at any time. Please allow time for our staff to obtain records.
We offer resources and can guide you on how to manage challenges between sessions, with emergency contact for urgent queries.
We offer a free initial consultation to discuss your needs and determine if our virtual care model fits your situation.
You’ll need a computer or device with a camera, microphone, and internet connection to participate in virtual sessions.You also can download the secure app for appointments. (*need to get the link from our EHR company We also need clinical intake form but that might be on the app)
The frequency of sessions is tailored to your individual treatment plan, ranging from weekly to bi-monthly.
Please contact us directly to discuss any concerns. We’re committed to adjusting your care plan to better meet your needs.
Monday: 8 AM–5 PM
Tuesday: 8 AM–5 PM
Wednesday: 8 AM–5 PM
Thursday: 8 AM–5 PM
Friday: 8 AM–5 PM
Saturday and Sunday: Closed
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